AML / KYC policy

1. Introduction

Know Your Customer (KYC) procedures confirm who our clients are; Anti-Money Laundering (AML) procedures reduce the risk of the platform being used to disguise the origin of funds. Together they protect you as much as us: a platform that verifies nobody is a platform where stolen identities and hijacked payments eventually land. This document describes both, in the order you will actually experience them.

2. What KYC is

KYC is the process of identifying a client and confirming that the details they have given are genuine. In practice it means collecting your legal name, date of birth and address, and then checking them against documents issued by trusted sources. The outcome is a verified account in your name, which withdrawals must also match.

3. What AML means here

AML covers the risk assessment and ongoing monitoring that surround verification: understanding where funds come from, watching for patterns that suggest laundering, and escalating genuinely suspicious activity through the proper channels. It is not a judgement about you as a person; it is the systematic care that regulation expects and that a financial platform of any seriousness applies.

4. Why identity verification is required

Verification prevents fraud in both directions. It stops a stranger from opening an account in your name, and it stops a fraudster from laundering proceeds through what looks like ordinary trading activity. It is also a legal expectation for UK services of this kind, and it reduces financial risk for everyone involved, including the honest majority who never trigger a single alert.

5. Documents we ask for

Identity is confirmed with a government-issued photo document: a passport, driving licence or national identity card. Address is confirmed with a document issued within the last three months: a bank statement, utility bill or council tax letter in your name. Where a check requires it, we may also ask for a short selfie or liveness check to confirm that the person presenting the document is its live holder. We only ask for documents we actually use; nothing is collected "just in case".

6. The verification process, step by step

1. Registration. You create the account with your name, email and phone number.
2. Submission. Your manager explains what to upload; you provide the data and documents through the secure channel in your dashboard.
3. Automatic checks. The system validates document format, expiry, and consistency between document, form data and existing records.
4. Manual review. Anything the automatic pass cannot fully confirm goes to a trained reviewer. This is common with slightly blurry photos or recently moved addresses, and it is not, by itself, a bad sign.
5. Result. You are told the outcome through your dashboard and by email. Approved accounts can fund and trade; declined or paused accounts get a specific reason where we are permitted to give one.

7. Enhanced due diligence (EDD)

Some situations call for a deeper look: unusually large first deposits, complex source-of-funds patterns, or residency circumstances that warrant extra care under our risk assessment. Enhanced due diligence means more documentation and more time, applied to the cases our risk framework flags. Clients in an EDD review keep access to information while the review completes.

8. How long verification takes

Straightforward checks usually complete within one business day of receiving clear documents. Manual reviews take longer, typically two to three business days, and complex EDD cases can take a week or more. Three things stretch every timeline: cropped document edges, glare over the photo page, and utility bills older than three months. If your case is taking longer than these ranges, ask support for a status, not a shortcut.

9. Reasons verification can be declined or paused

Documents that are expired, unreadable or cropped so security features are missing cannot be accepted. Mismatches between the name on the document and the name on the account, addresses that cannot be reconciled with the evidence provided, suspected alteration of a document, or missing responses to our follow-up questions each pause a case until resolved. A pause is usually fixable with a better photograph or one additional document; a decline is rare and is explained where the law permits.

10. Transaction monitoring

Deposits and withdrawals pass through monitoring designed to spot patterns associated with money laundering: structures that look designed to stay under thresholds, rapid pass-through of funds, or activity inconsistent with what we know about the account. Where monitoring raises a concern, specific functions, most often withdrawals, can be limited while the review concludes. Monitoring looks at patterns, not at whether you are winning or losing.

11. Your responsibilities as a client

You are responsible for giving accurate, current and genuine information, and for updating us when the facts change: a new legal name, a new address, a new source of the funds you trade with. Providing false information can lead to suspension or closure of the account, and where there is evidence of deliberate deception, to the escalation our obligations require. It should go without saying that trading with funds whose origin you cannot explain is a problem no platform can fix for you.

12. Storage and protection of verification data

KYC and AML records are stored encrypted, with access limited to the teams and systems that carry out verification and monitoring. Retention periods follow UK requirements: identity records are kept for the period required after the relationship ends, then securely destroyed. The full detail of what is kept and for how long is in our Privacy Policy, which governs this data alongside this policy.

13. Who verification data can be shared with

Verification providers who carry out document and database checks on our instruction, IT providers who host the encrypted storage, and regulators or other competent authorities where a lawful request or reporting obligation applies. Data is shared for these purposes only, never sold, and never used for marketing. The categories of recipients are listed in the Privacy Policy's data-sharing section.

14. The requirements we comply with

As a UK service, the platform's verification and monitoring procedures are aligned with applicable UK requirements for identity verification, data protection and the prevention of financial crime, including the consumer-protection and dispute-resolution framework described on our Licensing and regulation page. Where those requirements change, our procedures change with them, and this page is updated to match.

15. Contact for KYC / AML questions

Questions about your verification, a pause you do not understand, or this policy in general go to [email protected], marked for the Client Support & Compliance team, who answer usually under one business hour during support hours (Monday to Friday, 9:00–17:30 GMT/BST (excluding public holidays)). If your query concerns a specific document, include the account email so we can find the case quickly, but never attach documents to a first email: we will give you the secure upload link.