Personal support from the first call
Software explains markets; people explain software. From the moment you register, a named personal manager works with you: verifying your account, helping with the first deposit, translating the first reports and staying reachable for every question after that. It is the difference between owning a tool and having a colleague.
Replies during UK working hours usually arrive within one business hour.
Registration open, places limited
A personal manager will contact you within 24 hours.
By creating an account, you agree to our Privacy Policy and Terms of Use.
What personal support means here
Personal support on this platform means one manager, assigned to your account, who knows your setup without being reminded: your markets, your limits, your preferred call times and the questions you have already asked. It is individual accompaniment rather than a queue with your name temporarily attached to it.
The manager's role sits deliberately on the human side of the partnership. The engine watches markets continuously; your manager watches the relationship between you and the platform: whether the reports are making sense, whether the strategy settings still match what you said you wanted, whether something has changed in your situation that the platform should reflect. When the two views disagree, that conversation is the product.
What you get from it
Individual service
One named manager, not "whoever is on shift", who knows your account history before you repeat it. Continuity turns support from troubleshooting into actual guidance.
Help from the very start
Activation is where most platforms lose new users, so it is where support concentrates: verification, the first deposit, the first strategy selection, all walked through with you.
Fast answers
Usually within one business hour, in plain English.
Relevant information
Summaries and alerts tuned to your markets, not a generic newsletter.
Support that continues
The same manager after month one, review calls at a rhythm you set.
What your manager can help with
Account activation
Verification documents, plan choice, activation checks, and the first strategy settings configured with you rather than sent to you.
First steps and beyond
Reading your first reports, understanding what a strategy is doing, and forming the weekly review habit that makes everything else work.
Deposits and withdrawals
Which method suits your bank, what "working days" means for each route, and chasing anything that looks slower than promised.
Platform questions
Settings, notifications, reports, the simulator if you want to practise first, and anything on the dashboard whose purpose is unclear.
Updating your details
New address, new bank account, changed contact preferences: handled properly, with verification, so nothing breaks later.
Anything you would rather ask a person
If it concerns your account and it is on your mind, it is in scope. Managers escalate to compliance or technical teams when a question outgrows them.
Who this service suits
Beginners, unashamedly: having a named human to ask is the single biggest factor in whether a first month of automated trading ends in confidence or confusion. But experienced clients value it too, for a different reason: they do not need basics explained, they need administration handled quickly and someone to sanity-check a change before it goes live.
It also suits people who have been burned elsewhere. If a previous platform's "support" was a chatbot with a queue behind it, the standard here is deliberately old-fashioned: a person, with a name, who answers within one business hour during working hours and remembers the last conversation.
How the service works
Register
You create the account; the manager is assigned immediately.
First contact
The manager calls within 24 hours to verify and plan activation.
Activation
Verification, first deposit and strategy setup, done together.
Ongoing support
Weekly summaries, review calls at your rhythm, and email in between.
Ways to reach us
Callback
Scheduled with your manager at a time that suits you.
Personal manager
Your direct line for everything about your account.
Help centre
The FAQ and Learn pages answer most questions instantly.
Support hours
The team is available Monday to Friday, 9:00–17:30 GMT/BST (excluding public holidays), and response times are measured against them. Outside those hours, email is still read: anything security-related is picked up first thing the next working day, and we ask for the same patience on routine matters that we would show a client arriving at 17:31.
Payments and account questions support covers
For deposits, your manager confirms the best route for your bank and what the dashboard will show at each stage. For withdrawals, they explain the review step, the working-day timings per method and what to do if anything looks delayed; the full rules are on the Withdrawal policy page and every cost on the Fees and pricing page. If a payment ever needs chasing, one person chases it for you and reports back, rather than you corresponding with a different inbox each time.
Questions about personal support
Within 24 hours of registering, on the phone number you provided. If the timing is inconvenient, the first call is short: it verifies your details and books a proper conversation.
Yes, and the service is designed around exactly that. Your manager explains each step, in plain English, as many times as needed. Questions are the job, not an interruption to it.
Ask the same manager. They cover deposit routes, withdrawal timings, verification of payment details and chasing anything delayed, with the full rules on the Withdrawal policy page for reference.
Email [email protected] or contact your manager directly. Callbacks are scheduled rather than cold: you agree a time, and they call.
Yes. Chemistry matters, and support only works if you would actually ask the question. Ask for a different manager through the same email address, no explanation required.
Monday to Friday, 9:00 to 17:30 GMT/BST, excluding public holidays, with replies usually within one business hour. Outside hours, email is read and answered from the start of the next working day, security matters first.
Talk to a person who knows your account
Register today and your personal manager calls within 24 hours.