Talk to a person, not a ticket queue
Our team aims to give every user quick, friendly and properly informed support. Whether you are new to automated trading or already manage a larger portfolio, we are here to answer questions, explain features and help solve problems, with replies usually within one business hour.
Fill in the contact form and tell us what you need. A member of our support team will review your request and respond as quickly as possible.
Registration open, places limited
A personal manager will contact you within 24 hours.
By creating an account, you agree to our Privacy Policy and Terms of Use.
Our Edinburgh office
- Address13 St Andrew Square, Edinburgh EH2 2BD, United Kingdom
- Office hoursMonday to Friday, 9:00–17:30 (UK time)
- Email[email protected]
- Support lineCallback requests are handled by your personal manager, usually under one business hour
- Responsible departmentClient Support & Compliance
What the support team can help with
Account and activation
Registration checks, identity verification questions and getting your account live.
Deposits and withdrawals
Faster Payments transfers, card deposits, withdrawal timing and anything in between.
Platform settings
Strategy selection, notifications, reports and understanding what the dashboard shows.
Complaints
Anything you are unhappy about goes to the same team and follows our documented complaints procedure.