Frequently asked questions

Fill in the registration form with your name, email and phone number. That is genuinely all you need to start; identity documents come later, on the call with your personal manager within 24 hours.

No. The platform is designed so that a complete beginner can use it: the AI engine does the continuous market watching, and your manager explains each step in plain English. Experience helps, but it is not a requirement.

Yes. The dashboard and reports work in your phone browser, so you can check positions, read alerts and request withdrawals from anywhere with a normal mobile connection.

You must be at least 18. The service is aimed at UK residents, and verification will confirm your address as part of onboarding.

There is no monthly fee and no charge for inactivity. Trading commission is up to 0.58% per transaction, currency conversion up to 1.50%, and the Forex spread starts from 0.8. Every figure is shown before you confirm a transaction.

The Fees and pricing page lists every cost in tables, and the applicable amount for a specific transaction is displayed before you confirm it. If a figure on your account ever disagrees with that page, support will reconcile it.

No, and anyone who tells you otherwise should not be trusted with your money. Trading involves the risk of losing part or all of your deposit, and past results do not guarantee future results. The Risk disclosure page explains the specifics.

The engine monitors continuously and executes according to the strategy settings you have chosen, which can include ready-made strategies from experienced traders. You decide which strategies run and how much they may use; you can adjust or pause at any time.

Price movement, trading volumes, volatility, trends and how conditions are changing across the markets you have selected. The Artificial intelligence product page describes it in detail.

Yes. Major currency pairs, gold, selected shares and the largest digital assets can all be included or excluded, and your manager helps you pick a sensible starting set.

You choose: essential market alerts on the Basic plan, more advanced alerting on Advanced and tailored alerts on Premium. Security notifications, such as new-device logins, are always on because they protect your account.

Yes. All trading carries the risk of loss, including the full amount you deposit. Automation changes how much attention markets need, not what they can do to your balance.

It reduces the chance of missing something, and guard rails can pause activity in extreme volatility, but no tool eliminates market risk. Treat any claim of risk-free trading as the red flag it is.

Volatility guard rails can pause trading when conditions turn extreme, and your manager will contact you about the situation. Pausing limits some damage but does not undo moves already made, so positions can still lose value.

Two-factor authentication, encryption in transit and at rest, login alerts, session control and a full audit trail. The Security page describes each layer, and enabling 2FA is the single most valuable step on your side.

Trading balances sit with the regulated providers that execute and custody positions, not in a drawer at our Edinburgh office. That is standard practice, and it is also why we recommend keeping only active funds on venues.

Recovery goes through support with identity verification, never through an emailed link. End all sessions from the dashboard first if you believe a device is compromised, then change your password.

Faster Payments bank transfer is the usual route for UK clients: free, and typically credited within minutes. Visa and Mastercard are equally free and instant, and USDT TRC-20 is available within 24 hours.

Bank transfers normally arrive within one to three working days of approval, card withdrawals within one to five working days, and USDT within 24 hours. The Withdrawal policy page has the full detail.

The platform charges no withdrawal fee on any method. Per-method minimums and maximums are shown in the dashboard when you request a withdrawal.

Usually within one business hour during support hours, Monday to Friday, 9:00 to 17:30 GMT/BST. Complaints follow a documented process with defined timelines on the Complaints page.

Ask your personal manager; that is exactly what they are for. There is no such thing as a stupid question about your own money, and misunderstandings are cheaper to fix before they become transactions.

The Learn section: Getting started, Crypto basics, the Articles and this FAQ. Reading for twenty minutes before registering costs nothing and improves every conversation afterwards.

Getting started for the mechanics, Fees and pricing for costs, Risk disclosure for honesty about what can go wrong, and Security for protecting the account. Together they take about fifteen minutes.

Complete the short registration form, wait for your manager's call within 24 hours, complete verification and make your first deposit from £250. The Getting started guide walks through each step.